All of our plants come with a 14-day happiness guarantee. If you're not happy with the condition of your plants, we will make it right! Please contact us within 24 hours here. Please include the following in your e-mail:
- Description of the issue
- Order number
- Photos of damage to the packaging and/or plants
- Photo of the shipping label on the package
- Do not throw anything out as the courier might request their return as proof.
- A damaged leaf or two does not qualify for store credit.
- We are not responsible for packages that are left at the post office (please track your package using the tracking number provided.)
We address each request on a case-by-case basis and all exchanges, credits, & refunds are at our sole discretion. Thanks!
Please view our full return policy here.